Frequently Asked Questions
Many of our customers have specific questions about our professional gardening services. Here are just a few of the frequently asked questions we hear at KLGL.
General Questions
Simply visit the signup flow to book a service and as you provide information about your address and schedule, your quote will dynamically adjust.
Yes, you’re charged based on the quote even If they finish early.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your service online. It takes about one minute.
Gardening supplies aren’t included by default. This ensures your gardner uses the products you like and there isn’t any cross-contamination from house to house.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your garnder will be late, you will be contacted to let you know the ETA.
You are not charged until the service has been completed. Your invoice will reflect only the amount of time that your gardner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.